Microsoft’s dive into AI is spreading to its gaming division in the form of an animated character chatbot.
The Verge, citing unnamed sources familiar with the product, said the tech giant Testing the “Embodied AI Character” chatbot for Xbox which can answer questions, such as problems with broken gaming consoles or subscriptions, and automate other support tasks. It can also process game refunds through Microsoft’s support website, as it links to Xbox support documentation. “This agent can assist you with your Xbox support questions,” the chatbot’s internal description reportedly states. The chatbot is part of a larger effort by Microsoft Gaming to implement AI into its gaming platform and services, The Verge reported.
“We’re testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” Haiyan Zhang, general manager of gaming AI at Xbox, told Quartz. confirmed in a statement shared with “Prototype makes it easier and faster for players to get help for support topics using natural language by pulling information from existing Xbox support pages.” Microsoft did not respond to a request for comment.
Sources also told The Verge that Microsoft wants to bring AI features to game content creation and operations, including AI-generated art and tools in games. Microsoft also reportedly wants to expand. Its Copilot AI tool To handle security and moderation on Xbox, and act as a support for gamers.
The chatbot is reportedly similar to what Microsoft wants its customers to build on the Azure platform, where developers and organizations can build their own AI-powered chatbots. Microsoft Shared a collection of new tools. Last week Azure AI to help users prevent deception in their AI models, including a grounding detection feature that can detect text-based deception, and Instant Shields, which AI Can prevent attacks such as malicious instant injection on models.
Credit : qz.com
